Communication All legal notices and support requests should be directed to:

Email: legal@p2s.gg

Live Support: via the chat portal on the Company’s website

7. Governing Law & Jurisdiction

7.1. This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the regulations of the Dubai International Financial Centre.

7.2. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

8. Validity, Severability & Amendment

8.1. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.2. The Company reserves the right to amend this Agreement at any time by posting an updated version on its website; such amendments become effective upon publication.

By purchasing Digital Goods, Customer confirms that they have read, understood, and agree to be bound by this Returns and Refunds Agreement.

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Parties

This Know Your Customer (“KYC”) and Anti–Money Laundering & Counter–Terrorist Financing (“AML”) Policy (“Policy”) is made between PASIFIC Technology FZCO (“Company,” “we,” “us,” or “our”), a company incorporated under the laws of the United Arab Emirates with its principal place of business in Dubai, and any natural or legal person who purchases Digital Goods through the Company’s online platform (“Customer”).

1. Definitions

AML Policy: Anti–Money Laundering and Counter–Terrorist Financing Policy.
PCMLTFA: Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
KYC (Know Your Customer): Procedures carried out to verify the identity of the Customer.
Ongoing Monitoring: Periodic review of business relationships according to their risk rating.

2. Proceeds of Crime and Terrorist Financing Act (PCMLTFA)

Under the PCMLTFA, the Company must fulfill record-keeping, customer identification, and reporting obligations. To that end, we:

Establish internal policies, procedures, and controls to prevent misuse of our products or services for illicit purposes.
Apply KYC procedures to all Customers.
Regularly assess our money-laundering and terrorist-financing risks.
Comply with the document-retention requirements prescribed by the PCMLTFA.
Monitor transactions for suspicious activity and file Suspicious Transaction Reports (STRs) or Attempted Suspicious Transaction Reports (ASTRs) as needed.
Provide ongoing compliance training to our employees.
Review the effectiveness of our compliance regime every two years.

3. Ongoing Monitoring of Business Relationships

A business relationship is established once a Customer conducts two or more commercial transactions (excluding closed-loop gift card purchases) within a 12-month period. In that context, we:

Verify the Customer’s identity.
Assign and update a risk rating (high/low) to each relationship.
Monitor the relationship periodically according to its risk rating.
Record the measures taken and information obtained during monitoring.
Request additional documentation or information to verify the source of funds if necessary.

4. Know Your Customer (KYC) Processes

Before a Customer may transact, we verify identity using one or more of the following:

Email address
Mobile phone number
Full legal name
IP address and device information
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