4. Know Your Customer (KYC) Processes

Before a Customer may transact, we verify identity using one or more of the following:

Email address
Mobile phone number
Full legal name
IP address and device information
Copy of identity card or passport
Any additional information or documents requested by our compliance team

5. Reporting Suspicious Activity

If we detect unexplained or unusual patterns during our monitoring, we gather further information. The Compliance Officer logs and reviews all internally reported concerns to determine whether an STR should be filed with FINTRAC. If we cannot satisfactorily verify a Customer’s identity or source of funds, the account may be closed, the business relationship terminated, and the Customer blacklisted to prevent re-registration.

6. Contact

For questions or concerns regarding this Policy or its implementation, please contact legal@p2s.gg.

PASIFIC Technology FZCO reserves the right to update this Policy at any time. Changes take effect upon publication on our website.

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Privacy and Cookies Policy

PASIFIC TECHNOLOGY FZCO ("Company", "we", "us", or "our") has established the following Privacy and Cookies Policy to protect the privacy and personal data of users ("Customer") of the services provided through its online platform (https://p2s.gg), where digital products (ePINs, CD keys, game keys, etc.) are sold. This policy explains the processes for collecting, processing, using, storing, and sharing personal data, as well as Customer rights and how to exercise them.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.
Service: The online platform, including the Company’s website and mobile application.
Site: The website at https://p2s.gg.
Device: Any device used to access the Service, such as a computer, tablet, smartphone, etc.
Cookie: Small text files placed on your Device by the Site.
Usage Data: Data generated automatically by the Service infrastructure, such as traffic, page visit durations, and other diagnostic data.
Service Provider: Third-party natural or legal persons processing data on behalf of the Company.
GDPR: General Data Protection Regulation (EU) 2016/679.

2. Data Controller

PASIFIC TECHNOLOGY FZCO

Address: Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates
Trade Licence No: 35754
Email: legal@p2s.gg
Contact page: https://p2s.gg/contact

The Company is the data controller responsible for the processing of personal data.

3. Collected Data and Purposes

Below is a detailed list of data types collected, collection methods, purposes of use, legal basis, and storage periods:

Personal Data: Collected during form submissions, registrations, and order processes. These data are processed for account management, contract performance, security, and customer support. Legal basis: GDPR Art.6(1)(b) (performance of a contract). Storage: 5 years after contract termination or as required by law.
Usage Data: Automatically recorded during use of the Service. These data are used to monitor service performance, perform analytics, and implement security measures. Legal basis: GDPR Art.6(1)(f) (legitimate interests). Storage: 12 months, or longer if legally required.
Cookies and Tracking Data: Collected via cookies and similar tracking technologies placed on your Device when visiting the Site. Used to maintain site function

How can we help you?

I completed my order, but the system shows it as “pending.” Is this normal?